Southwest Airlines Faces Backlash Over Removal of Free Checked Bag Policy

In a recent announcement, Southwest Airlines declared significant changes that have sparked outrage among its loyal customer base. The Texas-based airline revealed that it aims to enhance revenue growth and meet the profitability expectations of its shareholders.

The most contentious change involves the airline’s checked bag policy. For years, Southwest has attracted travelers by allowing passengers to check two bags for free. However, the airline has not yet specified how much it will charge for these bags moving forward. Currently, travelers are aware that a fee of $150 applies for a third checked bag, as outlined on the airline’s official website.

Reactions from Loyal Customers

The announcement quickly lit a firestorm of discontent on various social media platforms. Many travelers expressed their displeasure, with some even threatening to sever their ties with Southwest Airlines if the complimentary checked baggage policy no longer stands. One user on Reddit poignantly stated: “Call it what you will — boycott, mass exodus, defecting. Can we do that in a massive wave right now?”

Another frustrated customer remarked, “Nail in the coffin,” while yet another wrote, “This was literally the last reason I still flew Southwest. Now it’s just Spirit with different colors.” The sentiments reflect a deep sense of betrayal among loyal Southwest passengers who had once favored the airline for its lack of baggage fees.

One Reddit user captured the discontent perfectly: “I used to favor [Southwest] for the lack of baggage fees. They definitely will not be my first choice if their prices stay the same.” Their concerns highlight the drastic shift away from what they once viewed as a travel-friendly airline.

Policy Changes and Future Consequences

Effective May 28, only members of the Rapid Rewards A-List Preferred program and passengers flying on Business Select fares will receive two free checked bags. Additionally, Rapid Rewards credit card holders will enjoy one free checked bag. Passengers outside these categories will incur charges for both checked bags, as per Southwest’s latest press release.

Gary Leff, a Texas-based travel industry expert and author of the blog “View From the Wing,” provided insights to Fox News Digital about the implications of these changes. He stated,