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Language plays a crucial role in politics. It is not just about what is said but how it resonates with the audience. In my three decades of experience in assisting brands and political campaigns to refine their messaging, I have observed that ineffective communication can sabotage even the most promising ideas. Elon Musk’s America Party is an illustrative example of how poor messaging can hinder efforts to build trust.
Throughout my career, I have encountered similar scenarios. My initial foray into political campaigning began with Ross Perot’s campaign. We quickly recognized the power of well-chosen words to galvanize support as well as the risk that missteps could lead to skepticism. Perot’s triumph stemmed from his knack for connecting with voters through clear, relatable, and believable language, articulating a broken system while instilling a sense of hope for change.
Contrastingly, Musk employs the disruptive language typical of Silicon Valley without grasping the essential elements of trust-building communication. Consequently, his America Party risks becoming just another fleeting venture in the annals of unsuccessful third-party movements.
To truly understand the deficiencies in Musk’s messaging, consider his proclamation that it is time for a new political party that genuinely cares about the people. He emphasizes concepts such as reducing government spending, dismantling regulatory obstacles, and embracing AI-driven modernization. However, these phrases seem more like buzzwords than authentic beliefs, aimed at provoking rather than persuading.
The American public is currently inundated with distrust. Citizens harbor skepticism toward politicians and institutions alike. This skepticism extends to billionaires like Musk, who, despite his claims, may not appear genuinely invested in the needs of everyday voters. His rhetoric, while intended to sound populist, often feels mechanical and detached.
Slogans have the potential to foster trust, yet genuine trust is founded on language that resonates with people’s real concerns and is supported by credible actions. Perot, despite his wealth, effectively communicated with the average American by speaking a language they could understand and relate to.
Musk’s approach tends to be more about speaking at an audience rather than engaging with them. His messaging is rife with technical jargon, ringing hollow to many voters who are understandably anxious about their employment, healthcare, and the future of their children.
In fact, startup language may captivate venture capitalists, but it alienates a broader audience who may feel disconnected from such terminology.
While Perot was a tech entrepreneur, he wisely avoided alienating voters with jargon related to technology. His advice on dealing with regulatory issues was simple and relatable: if you see a snake, just kill it without forming a committee.
In one instance, we worked with a client who wanted to convey their commitment to customer care through the slogan We care. Unsurprisingly, that approach did not resonate during testing as the company’s actions did not align with the message. The same holds true for Musk. He claims to want to create a party that genuinely cares about the people, yet his word choice often conveys a sense of calculation rather than compassion. This reflects an aspiration to be seen as a disruptor, not as a trustworthy leader.
Terms like disruption, modernization, and efficiency are rooted in business, frequently implying layoffs rather than inclusivity. Such language does not address the fundamental questions that every voter seeks to answer: Do you understand me? Do you care about my concerns? Without answering these questions through their messaging, campaigns are at a disadvantage from the outset.
It remains uncertain whether Musk is genuinely committed to creating something new or merely attempting to undermine Trump’s image. To cultivate a movement, he must focus on solutions rather than merely pointing out flaws. This is, after all, the easier part of political communication.
Perot made the case that the political system was broken approachable and solvable. He illustrated the deficits and exposed government waste in a way that felt personal and relatable, encouraging people to actively participate in fixing the issues. At the height of his campaign, nearly 39 percent of Americans expressed their intent to vote for him.
Although the landscape has dramatically shifted since 1992, establishing a viable third party in America remains an exceptionally challenging endeavor. Achieving this requires discovering language that fosters hope, inspires optimism, and illuminates real paths to resolving the concerns shared by a significant plurality of the populace.
Interestingly, in the same polls that favored Perot, a high percentage of the public indicated that they would be less inclined to support candidates who accrued wealth through government contracts, suggesting that certain sentiments have endured over time.