Mandy Moore Voices Discontent with Amazon Following Package Delivery to Fire-Damaged Home

Mandy Moore Voices Discontent with Amazon Following Package Delivery to Fire-Damaged Home

Mandy Moore has always been candid about her thoughts and emotions. Recently, the acclaimed actress from the hit series This Is Us took to social media to express her frustration with Amazon. Her discontent arose when a package was delivered to her in-laws’ residence, which was extensively damaged in the recent wildfires in Los Angeles.

Moore shared her grievances in an Instagram story, stating, “Do better, Amazon. Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father-in-law’s home. Smh.” Accompanying her post was a poignant image of the package abandoned in front of the destroyed house.

Amazon Responds to Mandy Moore’s Concerns

Following her public outcry, an Amazon spokesperson, Steve Kelly, communicated with Fox News Digital to address the situation. He noted, “We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we’re better able to investigate what happened here.” He further acknowledged that the company had been advising delivery personnel in Southern California to use discretion when delivering packages to homes affected by the wildfires. Unfortunately, it seems those instructions were not followed in this instance.

On the same day, Moore also shared her harrowing experience during the evacuation with her husband, Taylor Goldsmith, and their three children. In a heartfelt post, she recounted how they never received an evacuation notice.

A Frightening Escape from the Flames

Moore vividly described the panic that ensued when she received an urgent call from her brother-in-law about the fires. She recalled, “It was 6:45 p.m. and he told me he, his wife, and our niece were evacuating, grabbing my in-laws (his parents) and getting the heck out of Dodge and we should do the same.” This sudden realization prompted them to quickly gather their children, their dog, and attempt to corral their three cats as the power went out.

“I’ll never forget Taylor trying to figure out how to manually open our two little garage doors amidst the harrowing 60 mph winds, as the sky glowed a dark red and ash started to fall all around us,” she recounted. The family fled to the home of a close friend, navigating fallen trees along the freeway while the chaos unfolded around them.

The Emotional Toll of the Fires

In her updates, Moore shared that while their home survived the fire, the contents inside were devastated, nearing total loss. She reflected, “Clothes, furniture, pretty much everything will have to be disposed of… maybe even the walls too.” Although she acknowledged their luck in retaining the structure of their home, Moore grappled with a shifting definition of what home truly means.

“Yes, we are exceedingly lucky to technically still have the structure of a home. But also… do we still have a home? I think my definition is in flux,” she shared. The idea of a sanctuary and a safe space took on a new meaning for her and her family, as they struggle to process the overwhelming loss in the community.

Solidarity with Others Affected

In her poignant posts, Moore expressed heartfelt concern for fellow residents who lost everything. She stated, “Real human beings across this town, regardless of their jobs or socioeconomic status, lost the life they’d come to know and count on in an instant. My whole heart is with them.” This reflection highlighted not only her personal struggles but also a shared grief felt throughout the community.

She recounted the emotional moment when they discovered the extent of their loss. “We held each other, processed the unimaginable, and then went back to Target… to buy some clothes because we actually took nothing with us, fully expecting to come back the next morning,” she wrote. The disbelief in finding out that much of their property had burned down marked a turning point for her family.

Seeking Help During Tough Times

A month after the fire, Moore found herself processing the chaos still looming over her family and community. “I find myself drifting back to Altadena, driving up and down the streets while Lou naps in the car, still not able to fully comprehend all of it or what it means,” she said. This reflection showed her ongoing struggle with the trauma of the experience.

Moore’s family was not alone in their hardship. Earlier, she had shared that her brother-in-law and sister-in-law lost their home in the Eaton Fire. Known as Griff, he is a touring musician who also lost his entire collection of drums and percussion, essential for his livelihood. Moore urged her followers to support her family during this challenging time, highlighting the importance of community solidarity.

The Importance of Compassion

In a world grappling with crises, Moore’s posts served as a reminder of the need for compassion. Addressing those skeptical about her family support, she emphatically stated, “People questioning whether we’re helping out our own family or attributing some arbitrary amount of money someone has is NOT helpful or empathetic. Of course we are.” These words resonate beyond her personal experience, emphasizing the necessity for understanding and care in addressing such catastrophic events.

As the community begins to rebuild, Moore’s reflections serve not only as a personal narrative but also as a universal call for empathy and support during times of unprecedented challenge. Together, the residents of Los Angeles can work towards healing and recovery.