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The Social Security Administration is responding to accusations from Senator Elizabeth Warren of Massachusetts, who charged that the agency has removed critical data and engaged in cover-ups regarding its operations.
In a letter dated September 16, 2025, SSA Commissioner Frank J. Bisignano asserted that Warren’s critique is inaccurate. He claimed the agency has improved its transparency and performance under the Trump administration when compared to previous leadership.
Bisignano’s remarks come alongside a report shared exclusively with Fox News Digital. The information presented reflects SSA’s internal perspective and has not been independently verified.
Bisignano pointed out that the agency currently publishes nearly three times the number of performance data elements under the Trump administration—30 in total—compared to just 11 under the Biden administration. He emphasized, “These facts conclusively demonstrate that your allegations of a lack of transparency are unfounded.”
Additionally, Commissioner Bisignano countered Warren’s suggestion of a cover-up. He noted that the SSA has made significant strides in customer service. Improvements include reduced phone wait times and lower backlogs for claims processing. According to Bisignano, 81 percent of performance metrics have either improved or remained stable compared to previous years.
SSA data indicates that average wait times for phone assistance have significantly decreased from 29 minutes in 2024 to just 16 minutes in 2025. Notably, the average wait time dropped even further in August, reaching only 9 minutes.
Moreover, pending disability determinations have seen a reduction, with numbers falling from nearly 1.2 million in August 2024 to approximately 907,000 one year later. The time taken to process disability claims has likewise decreased from an average of 231 days to 217 days. Moreover, the SSA reported that retirement and survivor claims were processed on time 87 percent of the time in August 2025.
While discussing the future direction of the SSA, Bisignano outlined the agency’s ambition to transition into a digital-first organization that operates efficiently. He mentioned that this transition aims to enhance services, whether customers reach out via phone, visit an office, or utilize the agency’s website.
The Commissioner further urged Senator Warren to foster collaboration with the SSA, rather than advancing what he termed “fearmongering and reckless lies about the future of Social Security.” Bisignano stated, “It is imperative to stop weaponizing Social Security. The American people deserve assurance, not alarm.”
He concluded by underscoring that both leaders and citizens have a shared responsibility to protect and preserve Social Security, aligning with promises made by President Trump.
As of now, the office of Senator Warren has not responded to requests for comment regarding the SSA’s statements. The ongoing dialogue continues to underscore the complex dynamics surrounding Social Security and its management.
